Improving Business Process

One of the more challenge aspects of developing an orgainzational scorecard along the lines of the Balanced Scorecard (see posting on Balanced Scorecard) is how to set goals and metrics around improving business process. Here are several measure categories that might help you. Simplification: this measure focuses on making production easier. It may or mayContinue reading “Improving Business Process”

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The Balanced Scorecard

The Balanced Scorecard was developed by Norton and Kaplan. It focuses on identifying global measures in four quadrants of organizational activity, which are used to assess past performance, monitor current performance, and the extent to which current performance optimally positions an organization for future success. These quadrants represent “perspectives” on performance from the viewpoint ofContinue reading “The Balanced Scorecard”

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