Journey maps are used often in the private sector to map out a customer’s experience of a product or service. It identifies customer needs and wants, motivations, and interactions with the product or service from beginning or end.
In terms of a journey map for you collaborative or collective impact initiative, here are some of the things it can do for you:
Tell the story of your collaborative journey from initial start through engagement, to where you are today
Can be the whole story or part of the story.
Identify key milestones, interactions, successes, set backs and other key touchpoints
Provide history for new comers
Deepen/expand understanding of what works and what doesn’t or of choices that were made or need to be made.
Helps visualize where the journey is going.
Journey Maps are visual treatments in which key steps, milestone, and decision points are identified in relationship to each other.
In September I am doing six workshops at Tamarack’sCommunity Change Institute. One of the workshops is: Ten Trends Leaders Cannot Ignore. I am gathering data right now, investigating trends identified by others; there are so many trends we have to pay attention to that I am not yet certain of the ten I will showcase. But here are a few trends I am tracking right now that I believe qualify for some substantive, authentic attention by our political, economic, and community leaders.
All the charts below are all based on data from Statistics Canada. Ask yourself what the implications are of these trends and what options we have to address them. While you might take issue with my commentary, the data is the data. Do you think these trends and patterns suggest good news for our society going forward?
I have written before about Wealth and Income Inequality. While the gap in Canada is not yet as severe as the worldwide trend, the gap is significant and it’s getting wider, as the chart below indicates. Continue reading Trends Leaders Cannot Ignore→
Mayor Don Iveson’s Taskforce to End Poverty in a Generation had its final meeting on May 30, 2016. Actually the meeting was really a celebratory gathering, a time to acknowledge the work and leadership of so many.
In particular we celebrated the publication of End Poverty Edmonton’s Roadmap to Guide Our Journey which is based on theEPE’s Strategy to achieve a poverty free city within a generation. Both of these documents have been endorsed by Edmonton’s City Council and indeed, City Council has already been involved in implementing certain aspects of the strategy even before the Roadmap was finalized.
Thanks to a partnership with the Alberta Government, the City will be launching a low income bus pass that will provide a 60% discount on the standard fares for public transit. The program is being launched in 2017 with three years of funding in place. The total cost is estimated to be around $12.4 million and will be split 50-50 between the province and the city. Approximately 20,000 low income families will benefit from this savings. For more information about how the subsidy works, click HERE.
As well, City Council recently passed a motion to support the planning phase for the creation of a standalone Community Development Corporation. The CDC will focus on low income neighbourhoods and the development of affordable and supportive housing, retail shopping, job creation and ultimately build stronger, healthier communities. Through a collaboration between the City of Edmonton, the Edmonton Community Foundation, United Way of the Alberta Capital Region, and Homeward Trust (Edmonton’s organization that funds Housing First efforts), the intent is to create a CDC that will be community owned and driven by community needs and aspirations.
During the Task Force’s work, it heard from young people living in poverty and often on the fringes of community life about the importance of decriminalizing poverty. Unable to afford public transit, they shared stories of being fined and eventually taken to court when they could not pay the fines. This kind of thing happens to the homeless all the time, regardless of age, and their clear and compelling message about such treatment of the disadvantaged prompted action from the city as well, long before the Roadmap or even the EPE Strategy were finalized. New rules, along with training of Transit Officers who do the checking and the ticketing, were instituted because of the challenges put before the Task Force by 10 articulate young people.
All of these accomplishments are a testimony to the momentum of the Mayor’s Task Force, the diligence it had in engaging citizens throughout its work, and City Council’s openness to new ideas to address the suffering of more than 100,000 neighbours who are living in poverty. They are a testimony to the tone set by the Mayor from the get-go around openness to new ideas and basing strategies and actions on a People-First mindset, a fundamental principle brought to the table by Indigenous leaders, citizens, and elders.
I would be remiss if I did not highlight the importance of the leadership and thinking provided by the Task Force’s Aboriginal Roundtable. Not only did they help all of us better understand the challenges faced by Indigenous people, they enriched all of us with their cultural and spiritual approaches to making life better for everyone. The EPE Strategy is rich with the influence of the Aboriginal Roundtable and instead of being integrated throughout all of the strategies, we ended up with a strategy that clearly and comprehensively frames the work required to not only advance poverty elimination but also to advance reconciliation across our community.
The end of the Task Force is really just a new beginning. While there will be task force members who continue on with the roadmap work, new people and organizations will be invited to join the implementation efforts, whether in a stewardship/governance role, as advisors, and/or as deliverers of services and initiatives identified in the roadmap. The inclusion of diverse cultures and perspectives will continue as well ongoing engagement with the general public
I was fortunate to be a part of the Mayor’s Task Force to End Poverty. Fortunate to have my mind challenged and my heart nurtured by others. We argued. We laughed. We worked through differences. We stepped up when needed and sat down when others stood before us. We listened to the naysayers and then carried on. And as I mentioned earlier, we have a new beginning before us. We need new leaders, new voices, fresh perspectives carrying the implementation of the EPE strategy forward.
A tip of the hat to Mayor Iveson for having the courage to say “Enough” to poverty and for his passion and caring for all Edmontonians. It’s true, Mister Mayor, you couldn’t have gotten this far on your own, but it’s also true that we couldn’t have gotten here without you. Ending poverty in a community requires leadership and local government’s commitment to the work.
Also a tip of the hat to Bishop Jane Alexander, the Mayor’s co-chair, who worked and spoke tirelessly about the Task Force, its importance, and for reminding us that ending poverty is a just cause and a human rights issue we must resolve.
For the first time in my long life of actively pursuing the end of poverty and homelessness, I feel hopeful that we can actually do this in my community. I hope you feel that way too about your community.
Earlier this June I had the delightful experience of being a part of a workshop at Tamarack’s Deepening Community gathering in Edmonton. The workshop was with Al Etmanski and Vickie Cammack. Al called our session a “beauty jam” and both Al and Vicki wanted an “artist” to be a part of the jam. I was thrilled. And our time together was awesome.
The spoken word piece I did was an update of my first version of Let’s Take a Break from Doing Good. The process of editing and rewriting continued after our beauty jam. This is what I love about writing: it never is done. So here’s the latest version:
Let’s Take a Break from Doing Good
Let’s forget our worries and our doubts and walk together unencumbered by the need for a destination. Let’s close the big books of plans and studies and turn down the volume of all that best practice noise. Let’s prefer to have faith in something less predictable and confining.
Let’s agree to never again meet in board rooms or scrawl logic models on white boards. No more sitting in a circle going around the room saying nice things about evaluation that we really don’t mean. And no more stories about the innovator’s dilemma. They all sound the same, don’t they?
Let’s run outside into the blue and green grinning wildly. And kick off our shoes and dig our toes into the dirt and feel what it is truly like to be grounded in Mother Earth.
Let’s walk along the water’s edge and enjoy the rhymes of the river. Watch the way water prevails no matter what sits in its path. How it can wear away mountain stone and heal and nurture all at once.
When we reach a clearing, let’s stop for a moment and receive the murmur of the forest and wonder about all the beauty that lives there, whether deep in the brambles or swimming in a raindrop on maple leaf. Stop for a moment and listen to everything all at once envelop us in the chaotic music of balance.
Over there! Let’s sit on those cool stones and pray for sunbeams. Let’s scan the shore across the river and if we see a miracle or joy or peace, let’s not ruin it with our analysis and or remind each other than nature is a system.
Let’s think like wild flowers.
Let’s feel life like insects do.
Let’s shut our mouths and let quiet matter.
Then let’s walk together and climb the hill to discover whatever is there for us, open to the horizon, content in the moment. Let’s watch the lights of city streets move and pulse and how starlight sparks against the glass of skyscrapers.
As is always the case, all paths end into a new one. The dirt path transitions to pebbles on crackled tar and then to the slabs of concrete we call sidewalks. This one has been ignored for too long, and unfolds before us with its slabs akimbo from shifting over time. And in each crack and crevice, life grows.
For once, let’s celebrate tenacity of the dandelion and smile at its golden disruption and banish the word weed from vocabulary. Let’s just keep walking until being alone gives away to manoeuvering through the crowd of shoppers, tattooed teen-agers, slow walking elders, and those misunderstood pet owners who dress up animals in the latest of fashion.
Let’s be happy when a dog wraps his leash around our leg and looks up at us with dark eyes that yearn for recognition. Let’s stand before workers with jackhammers like we often stand before street musicians and nod our affirmations in time with their difficult music. How important they are. Without them nothing would change.
Let’s go buy roses at the farmer’s market and hand them out to strangers and wish them a happy day. Let’s stop and drink Fat Bastard at the Thin Lady Café and pretend sitting there is everything.
We can tell jokes to anyone who will listen and laugh from our bellies.
Let’s risk odd looks from others as we roar our joy, spilling on ourselves the excess of our happiness and not even for a moment think of erasing the stain with a Tide pen.
Let’s make silly faces as we read each other stories from the newspaper that the other would not choose to read. Let’s write down our peculiarities on napkins and then leave them for others to read after we leave.
For a short while, let’s pretend to be shoppers and peer into sun-lit shop windows and gawk at the shoppers inside. Let’s gawk like children and enjoy the wonder of discovery.
Then let’s turn the corner and then another and walk down alley ways and enjoy the gardens of strangers and let the colours and aromas kiss our skin. When we see a can over-turned, let’s set it right.
And as the sun drifts down toward the sanctuary of night, let’s sit in that small park named after a minor hero and refuse to look tired and resigned to the small odds of changing everything that is waiting for us to resolve.
Before our pause threatens us with ending our time together, let’s find the busiest of plazas, and in the middle of the chaos of people and neon and honking horns, let’s dance.
Let’s dance like tiny dogs do.
Let’s inhale everything that is good and uplifting and exhale all of our broken pieces and watch them float away toward the moon.
Let’s forget that we want to save the world.
Let’s forget for a short time that what we do is important.
Let’s set aside our certainty and our egos. Put away our positions and our failures. Let’s forget how afraid we are and defy our tendency to think professionalism trumps personal relationships.
Let’s embrace on the sidewalk for all to see.
Let’s communicate like dolphins and hold on to one another.
Let’s hold onto one another like couples do at the end of a sappy romance. Like grandmothers do when their grandchildren run to them for love or because they are frightened or for any other reason at all.
And then, let’s get back to work.
There is suffering everywhere and while we may not ever end it, God help us if we ever get to the point where we just give up and accept that suffering is inevitable and something we just have to learn to live with. Let’s never do that.