So many great minds in our sector are talking about the need to change, the urgency to transform services and operations in ways that not only fit our chaotic environment but influence its future as well.
We tend to be rather good at seeing what should change and why, but life becomes much more difficult when trying to figure out the how.
It used to be how-type challenges were about improving quality, achieving incremental growth, tweaking a program, or coming up with a better way to do this or that. Sure, we dealt with big changes, too. We transitioned from typewriters to computers, from mailing letters to faxing them to emailing them. Continue reading Upside Down Thinking