Collective Impact is multi-sector approach to large-scale collaboration that is authentically inclusive of citizens in its development and implementation – in particular citizens who have life-experience with the big problems or issues being addressed, such as poverty, climate change, family violence, and so many more.
Collective Impact is not an approach aimed at creating program changes among a few agencies or undertaking collaboration in order to compete with other community initiatives. Rather, it tends to be focused on efforts to leverage talents, existing services, innovations, and resources in order to effect significant changes to policies and systems and where needed, significant programmatic changes. Such changes might occur within governments or government-run institutions, within education and health institutions, within business, or within service providers.
At recent sessions and workshops I held in Vancouver (Community Change Institute) and in Edmonton (Upside Down Thinking) , I shared a perspective on three types of problems identified by Brenda Zimmerman and how they connect to three types of change, three types of learning, and various types of thinking required in addressing each type of problem. My intent is to help our collective thinking about significant problems/issues facing our communities.
Simple problems are those we can fix easily and are sometimes called kaizen (the Japanese word for “continuous improvement”). Solutions to these kinds of problems are akin to tweaking a recipe or adjusting a process to improve quality or reliability of performance. Typically such changes are incremental.
When confronting these types of problems, we tend to focus on learning how to do things better (to do things right). A primary way to think about these problems is via event-oriented thinking, which is about focusing on events in sequence. This type of thinking is generally about undertaking changes to an “event” that impact the behaviour of employees in their delivery of a service to others. While important to achieving kaizen, this type of thinking limits its scope to causes of the event and does not involve looking at the overall system. Continue reading About Collective Impact: Types of Problems, Degrees of Change, Learning Loops, and Methods of Thinking→
There has been a movement afoot for the past 15 to 20 years that evolved out of a growing dissatisfaction with the charitable sector or more to the point, the Charity Model. Critics of the sector are nothing new, of course. And these criticisms are often based on unproven perceptions (e.g. there are too many charities), biases people have toward “the needy” (e.g. I made it through hell, so can you), and some that still boggle my mind like, non-profits need to be more business-like.
But the conversations I am talking about have gone further than that and very often have been initiated and led by well-respected non-profit sector leaders tired of seeing good work (or what they saw as good work) not really moving the needle of big change. The impact, they say, just hasn’t been good enough, which has evolved into concluding that the so called Charity Model has failed us all.
What I find interesting and somewhat unnerving is that this thing we call the Charity Model is in effect a descriptor of organized helping; it is not and I suggest never has been an actual model in the manner that we tend to think of models or frameworks. Usually a model has an author or set of authors and has an intended purpose, and governs or guides how you do something. I am not aware of anyone who authored the Charity Model. As a term it represents our attempt to put meaning to what the charitable sector does and why, though we tend to spend less time on the latter.
My sense is that the Charity Model is about our desire to capture and understand how the organized expression of loveor kindness is implemented through institutions and systems. It is a term that offers differentiation from the private and government sectors. How that expression is organized is certainly worthy of review and adjustment, if not significant change, but my struggle with the direction many are taking is that charity has become something sector leaders want to move away from while replacing it with something better. Continue reading Thinking about the Charity Model and Systems Change Debate→
Over my career in the human services sector, I have been a part of many collaborative and cross-sector efforts that were formed to address a critical social problem. In most cases, if not all, the social problem being addressed was interwoven with economics. So, the problem was more accurately a socio-economic problem. As well every problem we worked on was understood and addressed through myriad lenses. Government, business, non-profit lenses were abundant and then of course each individual from those sectors brought to the table their own mindsets, beliefs and biases.
One of the critical challenges to solving poverty beyond what is simply described above is to find ways to accept the divergence of mindsets while authentically seeking a convergence of ideas and actions that will actually work to effectively address poverty.We require a method of inquiry that refuses to ignore the questions that divide us. Instead we need to engage in provocative inquiry which is often called engaging in “wicked questions.”
“Brenda Zimmerman, a professor at York University, defines [wicked questions] as a tool ‘used to expose the assumptions which we hold about an issue or situation. Articulating these assumptions provides an opportunity to see the patterns of thought and surface the differences in a group. These patterns and differences can be used to discover common ground or to find creative alternatives for stubborn problems’” (Retrieved from http://designmind.frogdesign.com/blog/wicked-questions-about-improving-american-health-care.html, December 1, 2013).
What is important in this method in inquiry is to check our tendency to communicate positions and allow our dialogue to become more like a debate than actual investigation of what it is we all wish to understand and act on. Wicked questions are a way to share our respective mindsets with one another in a manner that helps us understand what is behind our positions. But for such inquiry to be productive, everyone involved has to be open to changing their minds (i.e. changing their positions). That’s the hard part of course and most of the time our inability to change ourselves is what inhibits, if not prohibits, advance on the matter at hand.
So many great minds in our sector are talking about the need to change, the urgency to transform services and operations in ways that not only fit our chaotic environment but influence its future as well.
We tend to be rather good at seeing what should change and why, but life becomes much more difficult when trying to figure out the how.
It used to be how-type challenges were about improving quality, achieving incremental growth, tweaking a program, or coming up with a better way to do this or that. Sure, we dealt with big changes, too. We transitioned from typewriters to computers, from mailing letters to faxing them to emailing them. Continue reading Upside Down Thinking→