Journey Maps

Journey maps are used often in the private sector to map out a customer’s experience of a product or service. It identifies customer needs and wants, motivations, and interactions with the product or service from beginning or end. In terms of a journey map for you collaborative or collective impact initiative, here are some of … Continue reading Journey Maps

Together, Differently

I sit on the Mayor of Edmonton’s Task Force to End Poverty. It’s a diverse group including the expected mix of leaders from government, business, education and community services. At a recent gathering we were working together to increase common understanding about poverty as well as to move forward with identifying strategies. In this session … Continue reading Together, Differently

Social Media – What Now?

Most non-profits are active on the web and understand the importance of ensuring there are ample opportunities for cross sharing between websites, Facebook, Twitter, LinkedIn, and other platforms like Pinterest. My sense is that only a minority of non-profits - truly understand and then embrace social media as being vital to communication with stakeholders, increasing … Continue reading Social Media – What Now?

More About Generative Conversations

Reprinted from our e-newsletter - see back issues and sign up HERE What is a Generative Conversation? A generative conversation is basically a dialogue among people interested in learning and exchanging ideas about a topic they have agreed to talk about. More specifically, dialogue is: “shared exploration towards greater understanding, connection, or possibility” (Co-Intelligence Institute). … Continue reading More About Generative Conversations