Journey Maps

Journey maps are used often in the private sector to map out a customer’s experience of a product or service. It identifies customer needs and wants, motivations, and interactions with the product or service from beginning or end. In terms of a journey map for you collaborative or collective impact initiative, here are some of … Continue reading Journey Maps


Often we struggle talking to one another because our thoughts and ideas are positioned as separate from, if not against, the thoughts and ideas of others. Dialogue is a practice developed by David Bohm and others that focuses on the “shared exploration towards greater understanding, connection, or possibility.” Suggested guidelines for dialogue are: We talk … Continue reading MORE ABOUT DIALOGUE

Collaboration: convergence to create new value

Do a Google search on "collaboration" and the majority of hits you generate will actually be about collaboration tools or software, not the activity of collaboration. This is similar to the concept of customer relationship management. Search for that phrase and you end up with a litany of CRM software tools.  I would not suggest … Continue reading Collaboration: convergence to create new value

Why Planning Goes Wrong

The biggest reason plan's fail is that people don't do the plan. They don't do it because they have not collectively embraced it, have not structured their work to do it, and are not spending the time and effort to make changes in behavior to do it. This is why all strategic planning consultants and … Continue reading Why Planning Goes Wrong