SCALES FOR EVALUATING ENGAGEMENT SATISFACTION

This tool is one I developed for a quick session I taught at Tamarack’s recent learning gathering in Vancouver, Community Engagement: The Next Generation. It provides an overview on the NetPromoter score, Likert Scales, the Semantic Differential Scale and Visual scales for collecting and measuring feedback from those you are engaged with. CLICK HERE FORContinue reading “SCALES FOR EVALUATING ENGAGEMENT SATISFACTION”

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More about the Game-Changer Approach to Poverty Reduction

As some of you know, I have written about and I am continuing to work on what I call a Game-Changer Approach to Poverty Reduction Strategy and Evaluation. You can read my initial paper HERE. And a recording of a webinar I did with Mark Cabaj is HERE. I have been asked about the differenceContinue reading “More about the Game-Changer Approach to Poverty Reduction”

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Community Transformation, Not Just Sector Change

There is a growing body of information about the trends and forces facing non-profit organizations and even more opinions on how the sector needs to address them. There is a lot of talk and a good amount of action taking place around shared services and shared space. Social enterprise is becoming more of a playerContinue reading “Community Transformation, Not Just Sector Change”

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Thoughts about the Imagine Canada Forum

Got home a bit ago after taking in the Imagine Canada Forum here in Edmonton. I estimate 80, maybe a hundred folks attended, so a pretty good turnout. This was the first of the provincial forums Imagine Canada will be doing over the next several months. I extend KUDOS to the organization for embarking onContinue reading “Thoughts about the Imagine Canada Forum”

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Is SROI another bandwagon?

If the title of this posting seems a tad cynical, I confess to it up front.  But the question being posed is meant to stir thinking more so than debunk SROI (which stands for “Social Return on Investment”). Honest truth is I don’t know enough about SROI to sing masterfully its praises or lampoon it or anythingContinue reading “Is SROI another bandwagon?”

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Ten Ideas to Strengthen the NonProfit Sector

In this posting I offer 10 ideas that non profit sector organizations might consider undertaking to strengthen themselves.. All of them may not be necessary to the same degree for your organization but this list of ten transformations does, I believe, contain at least several major changes your organization should at least think about. Here theyContinue reading “Ten Ideas to Strengthen the NonProfit Sector”

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Improving Business Process

One of the more challenge aspects of developing an orgainzational scorecard along the lines of the Balanced Scorecard (see posting on Balanced Scorecard) is how to set goals and metrics around improving business process. Here are several measure categories that might help you. Simplification: this measure focuses on making production easier. It may or mayContinue reading “Improving Business Process”

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The Balanced Scorecard

The Balanced Scorecard was developed by Norton and Kaplan. It focuses on identifying global measures in four quadrants of organizational activity, which are used to assess past performance, monitor current performance, and the extent to which current performance optimally positions an organization for future success. These quadrants represent “perspectives” on performance from the viewpoint ofContinue reading “The Balanced Scorecard”

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