This tool is one I developed for a quick session I taught at Tamarack’s recent learning gathering in Vancouver, Community Engagement: The Next Generation. It provides an overview on the NetPromoter score, Likert Scales, the Semantic Differential Scale and Visual scales for collecting and measuring feedback from those you are engaged with. CLICK HERE FORContinue reading “SCALES FOR EVALUATING ENGAGEMENT SATISFACTION”
Author Archives: Mark Holmgren
Precarious Work
When an employer won’t allow a worker more than 25 hours a week but requires that worker to be available for work 7 days a week, people become little more than commodities on the open market of Precarious Employment. Lately I have made an effort to talk with folks that work at places like Shopper’sContinue reading “Precarious Work”
Why Strategic Planning Goes Wrong
reprinted by request As a consultant, executive staff member, board director, and teacher, I have had the opportunity to engage in a lot of strategic planning. I think about it, research it, and look for ideas to make it work better than how it tends to work. It has always bothered me to know thatContinue reading “Why Strategic Planning Goes Wrong”
Journey Maps
Journey maps are used often in the private sector to map out a customer’s experience of a product or service. It identifies customer needs and wants, motivations, and interactions with the product or service from beginning or end. In terms of a journey map for you collaborative or collective impact initiative, here are some ofContinue reading “Journey Maps”
Engaging in Strategic Dialogue
I recently wrote this info sheet on Strategic Dialogue, which is a riff off of the good work of David Bohm. It provides some great guidelines for group thinking and conversation. Download it HERE.
More about the Game-Changer Approach to Poverty Reduction
As some of you know, I have written about and I am continuing to work on what I call a Game-Changer Approach to Poverty Reduction Strategy and Evaluation. You can read my initial paper HERE. And a recording of a webinar I did with Mark Cabaj is HERE. I have been asked about the differenceContinue reading “More about the Game-Changer Approach to Poverty Reduction”
Mandatory Winter Tires and Poverty
Yes, perhaps an odd title for a posting, but bear with me. I was on my way back home from meeting downtown with Alberta Government colleagues who also work in the poverty reduction arena and I heard this call-in show about winter tires and more to the point about whether or not winter tires shouldContinue reading “Mandatory Winter Tires and Poverty”
Simplicity and Complexity
The top drawing suggests there is complexity to the journey from A to B. That journey requires numerous loop backs before moving forward and takes the traveler up and down and back and forth along the way until the destination is reached. Who knows the reasons why the journey was somewhat unpredictable or if thereContinue reading “Simplicity and Complexity”
Maybe there are simple solutions to complex problems.
There appears to be a common perception among some thought leaders that complex problems require complex solutions. I am not arguing against that perspective except to ask, if it is always true? In my early life as a consultant to non-profit organizations I was involved in developing software, databases primarily, that were purposed to helpContinue reading “Maybe there are simple solutions to complex problems.”
Watch out for the solution bias
Solutions are exciting, especially those you are a part of creating, but even if the ideas behind them were not your own, implementing a new solution is an intellectual turn-on. Sometimes there is even an ego-boost one experiences when part of something on the “cutting edge.” I wonder though if at least some of theContinue reading “Watch out for the solution bias”
About Crowd Funding
Posting #2 in a series on Resource Development See # 1, Five Elements of Strategic Resource Development First, a definition from the Oxford Dictionary: Crowdfunding (a form of crowdsourcing) is the practice of funding a project or venture by raising monetary contributions from a large number of people, today often performed via Internet-mediated registries, butContinue reading “About Crowd Funding”
Mark Holmgren 